​Frequently Asked Questions

Why is my unit low on refrigerant?

Low on refrigerant can indicate a possible leak.

 

How often should I change my filter?

Monthly in the summer, quarterly in the winter, or visual inspection needed for those who have pets.

 

Why does my outdoor unit get ice on it?

Some ice accumulation in the winter is normal on heat pumps as long as it’s defrosting in a timely manner. Excessive ice build-up may indicate a serious problem.

 

How do I find a reputable service company?

Do your homework, Call at least three, and talk with them!

Do you have customer service?

Of course! Our friendly and knowledgeable technicians are available to answer your questions.